CANCELLATION POLICY FOR WORKSHOPS OTHER THAN NEW ZEALAND

We understand there may be unforeseen health, family, or work-related emergencies which may cause you to cancel your trip. Our cancellation policy is based on the advance non-refundable costs we incur with group bookings of our lodges along with the challenges of refilling a vacated spot shortly before trip departure. We very strongly recommend purchasing travel insurance to cover the workshop cost plus your airline flights. You may want to take a look at Squaremouth.com. They are an insurance broker representing many companies.

If, after you cancel, the workshop is ultimately sold out on the trip start date, we will refund 100% of your total payments less the 6% non-recoverable credit card processing fee we incur. 

Based on the date you notify us via email that you must cancel your trip, the following refunds will apply:

If you notify us more than 5 months prior to the trip start date; 100% refund of your deposit less the 6% non-recoverable credit card processing fee we incur. 

If you notify us 3-5 months prior to trip start date; no refund of your deposit.

3 MONTHS PRIOR TO THE TRIP START DATE WE WILL CHARGE YOUR CREDIT CARD FOR YOUR REMAINING BALANCE.

If you notify us 2-3 months prior to the trip start date; we will refund 50% of the full trip cost.

If you notify us within 2 months of the trip start date; no refund of your prior payments.